IT Helpdesk

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Save up to £3000 using Frog...

Establish an IT Support system for your school or MAT using FrogLearn. It can be anything from an equipment booking facility through to a fully managed ticketing system and knowledgebase.

IT Support Effectively manage IT requirements across a school or MAT using FrogLearn.

 

Total control for IT Teams and clear guidance for Teachers

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Create a knowledgebase to support your teams

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Setup booking calendars for all resources

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Manage user groups and set permissions

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Administrate system wide preferences

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CUSTOMISE AND MANAGE

There’s flexibility within the IT Support System to customise elements such as background screens and additional features can be built using FrogCode.

 

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SUPPORT KNOWLEDGEBASE

Relieve the strain on the network team by building a knowledgebase within the IT Support System, enabling users to look for a solution prior to opening a ticket. Common questions can be answered quickly reducing time to resolution.

 

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COMPREHENSIVE TICKETING SYSTEM

Staff can use their existing Frog login to access IT support and log tickets. The IT team can allocate tickets and easily view open tickets (overall or attached to an individual team member).

 

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POWERFUL INSIGHTS

Network managers can use the featured analytics to report back to senior leaders on usage and performance.

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Built using FrogLearn 600_600.png FrogLearn


Your educational operating system with something for everyone - staff, students, governors and parents. Making life easier and reducing workload through a single platform that you can build on over time, at your own pace. More...

ADDITIONAL SCREENSHOTS

CREATED BY

Product Team, Frog Education

This product was created as part of The Frog Academy - a series of practical solutions inspired by our community of schools. The power behind these products is not simply the technology, it is working together, it is sharing our efforts and everyone getting the benefits!

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RESOURCE ID: IT