Can’t access FrogPlay quizzes?

A tutorial showing how to overcome an issue with cookies

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Are you receiving a screen like the following when accessing FrogPlay quizzes?
 

FrogPlay-login-screen.jpg

 

The screenshot above demonstrates what happens when you try open any FrogPlay element in inside FrogLearn when a “3rd party cookie” options is blocked on your browser.

 

Additional information
Sometimes on an apple device, you may see a “Please click here to continue” message, this appears because "prevent cross site tracking" is turned “ON”.
 

The technical bit:


Quizzes in Frog are on a separate domain to the rest of your school’s Frog.  And some browsers need to be told it’s OK to allow the quizzes to load.  It’s really simple to do this, but it looks different depending on the device and browser you’re using.  

 

Pick the right one for you from the list below and follow the steps:

Google Chrome

Microsoft Edge

Safari MacOS

Safari iOS

Android


Google Chrome (desktops and chrome books)

  1. Using the “three dots” in the top, right-hand corner of the browser, click on Settings

    chrome - settings.JPG
     
  2. Click on site settings in the Privacy section

    chrome -settings.JPG
     
  3. Click on Cookies and site data

    chrome - cookies and site data.JPG
     
  4. Make sure the Block third-party cookies is grey – not blue.

    chrome - block.JPG

 

Microsoft Edge

  1. Using the “three dots” in the top, right-hand corner of the browser, click on Settings

    edge - settings.JPG
     
  2. Click on the padlock to view the Privacy and Security settings
     
  3. In the Cookies dropdown, make sure Don’t block cookies is selected.

    edge - cookies.JPG

 

Safari on Mac OS

  1. Open the Preferences menu

    safari.png
     
  2. On the Privacy tab, for Cookies and website data select Always Allow. 

    safari - 2.png

 

Safari on iOS

  1. Go to the Settings app

    ios - settings menu.PNG
     
  2. Scroll down until you see the Safari section

    ios - settings.PNG
     
  3. Scroll down until your see “Block All Cookie” – make sure this is unchecked.

 

Android

  1. Using the “three dots” in the top, right-hand corner of the browser, click on Settings

    android - settings.jpg
     
  2. Scroll down until you see Settings and open that section

    android - site settings.jpg
     
  3. Scroll down to select Site Settings

    android - 3.jpg
     
  4. Select Cookies

    android - 4.jpg
     
  5. Make sure Block third-party cookies is not turned on.

     

School Admins, here's an image to help you alert students to this issue...

 

FixBrowser.jpg

Product HUBS
 

FrogLearn 600_600.png  FrogPlay 600_600.png  FrogProgress-600_600.png  MobileApps_600_600.png

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